Terms & Conditions

Refunds and Credits

All refund requests must be submitted in writing to O.V.A's official email address.

All registrations and tuition fees are non-refundable immediately after payment has been made. However, refunds will be issued in the case of a double payment or an incident of an extra additional figure, which must be reported within 24 hours by notifying the front desk secretary or the school via O.V.A's email address at info@onevoiceacademy.com.ng.

For withdrawals before the first class, a processing fee of 30% of the total tuition will be deducted (in the case of a double payment of tuition fees).

For withdrawals after the first class, there will be no refund.

Course Cancellation

O.V.A (One Voice Academy) reserves the right to cancel any class due to insufficient enrollment. If a class is cancelled, a prorated refund for the remaining sessions will not be issued. Installment fees (if any) will also be non-refunded to students not enrolled in other lessons or classes. However, postponement of resumption of class or program by a student can be sustained.

In the event of a course being cancelled, students will be notified and given the opportunity to transfer to another class. In some cases, O.V.A may shorten an hour-long group class to 45 minutes if the class does not meet the minimum enrollment. When the class length is reduced, tuition would remain the same, as the class would be semi-private and students would benefit from more individualized instruction.

Instructional Format

O.V.A reserves the right to change the format for instruction to online classes as any health or public safety emergency dictates. No refunds or credits will be given for withdrawals from a class whose format has been changed.

Make-Up Lessons

Instructor Absences

All lessons that are canceled by the instructor will be made up. Students also have the option of working with a substitute instructor. Payments must be made for all missed lessons. No refunds are issued for instructor absences.

Student Absences

As a courtesy to the instructor, we require 24 hours advance notice for excused absences. The instructor and front desk officer should be contacted to ensure that all appropriate parties are notified. Three (3) excused absences are permitted for the entire academic year. The instructor and student will coordinate a day and time for excused absences to be made up. Instructors will do their best to accommodate make-up lessons for any more than three excused absences, but O.V.A cannot guarantee instructor availability. In this event, students can request a substitute instructor.

If less than 24 hours advance notice is given before an absence, the student will be considered unexcused, and the lesson will be forfeit. In cases of last-minute emergencies or illnesses, a make-up can be given at the instructor's discretion.

No refunds are issued for student absences, either excused or unexcused.

O.V.A School Policy

O.V.A / One Voice Academy Ltd reserves the right to discontinue the enrollment of any student who breaks the terms and conditions or has a character flaw that the school cannot tolerate, and this is without refunds. This is also applicable to students who:

• Miss three (3) consecutive lessons without notifying the instructor or the front desk
• Have a pattern of absences
• Are consistently tardy
• Are disrespectful of other O.V.A students and/or O.V.A faculty and staff

Personal Property / Lost & Found

O.V.A / One Voice Academy Ltd is not responsible for personal property lost or damaged on our premises. A Lost & Found collection area is maintained, so if a student believes that property has been lost on school premises, they should contact the front desk officer and the school via email. Items remaining in the Lost & Found for more than one month will be discarded.

Photograph & Video Release

By enrolling, you hereby grant permission to the rights of the student's image, likeness, and sound of voice and any musical performance as recorded on audio or video tape without payment or any other consideration to O.V.A / One Voice Academy Ltd. You understand that the image may be edited, copied, exhibited, published, or distributed, and waive the right to inspect or approve the finished product wherein any likeness appears. Additionally, you waive any right to royalties or other compensation arising from or related to the use of the image or recording.

Photographic, audio, or video recordings may be used for the following purposes:

• Marketing or promotional materials, and O.V.A's website
• Conference presentations, educational presentations or courses
• Informational presentations
• Online educational courses and educational videos

By agreeing to these terms, you understand this permission signifies that photographic or video recordings may be electronically displayed via the Internet or in the public educational setting. There is no time limit on the validity of this release nor is there any geographic limitation on where these materials may be distributed.

Administrative Fees

Students (new and continuing) must pay a ₦3,000 registration fee for every new program/batch. For example, after every eight classes (one month) in a three-month program, there must be a re-registration. This is applicable to all program durations.

There will be a 30% charge of the tuition fee in question for any check returned by the bank. All major credit/debit cards, checks, and electronic transfers are accepted. The school reserves the right to dismiss any students who do not comply with its payment policies. A student who fails to pay the tuition on the posted due date will be denied access to his/her class. This will be counted as a missed lesson and is not applicable to the make-up policy.

Student Discount Tuition — General Classes

One Voice Academy offers discounted tuition rates exclusively for enrolled students as a commitment to making quality music education accessible. The following rates apply to voice training general classes only.

Eligibility: This offer applies to voice training only. Students must provide proof of enrollment — an admission letter, student ID, or a letter from an institutional authority.

Conditions: Payments for 1–3 months must be made in full. Classes are general and not private. Students must complete training within the paid period with no extensions. This package supports music enthusiasts with financial constraints.

Compulsory Notice for All Students

• Any student who misses three consecutive classes will be automatically dismissed without a refund, except if the student applies for a new batch under a new registration.
• The password for entry into any of the classes will be assignments done. All instructors are to adhere to this condition to ensure that students improve and do very well in their program.
• Students are to behave and respect the neighbouring environment of O.V.A, or stand the chance to be dismissed.
• All properties of O.V.A must be treated with caution and care. Any breakdown, disfiguring, or loss of O.V.A's properties must be replaced by the student or their guardian, parents, or guarantors. O.V.A has the right to enforce this by law.
• Students are not allowed to video or record classes without the permission of the school.
• There shall be no eating of food within the class premises, except where permitted by the front desk secretary. In the case of minors (under eighteen years old), their associate must sign and be responsible for their actions.
• There shall be no illicit relationships amongst O.V.A students within the premises of O.V.A, and O.V.A will not be held responsible for any sexual assault, tolerance, or indulgence whatsoever.
• O.V.A will not be responsible for misinformation or any ignorance due to not signing or having knowledge of these terms and conditions, as long as tuition fees have been paid, either in part or in full.
• The management of O.V.A or its directors reserves the right to sit specially in review of any student or staff case concerning any matter relating directly or indirectly to its terms and conditions, and this is final.

Acknowledgment

By registering with One Voice Academy, you acknowledge and represent that you have fully reviewed these terms and understand what they mean, and that you agree as your free act and deed. No oral representations, statements, or inducements, apart from the foregoing written statement, have been made. You further agree that this agreement shall be construed in accordance with the laws of the Federal Republic of Nigeria. If any of its terms or provisions shall be held illegal, unenforceable, or in conflict with any law, the validity of the remaining portions shall not be affected thereby to the fullest extent permitted by law.